By clicking "I Agree to Returndotai's Terms of Service" or by accessing or using the Returndotai Service (as defined below), you ("You," "Your," or "Merchant") agree to be bound by these Terms of Service (the "Terms"). If you do not agree to these Terms or the Privacy Policy, you may not access or use the Service.
"Returndotai," "we," "us," or "our" refers to the service provider of the returns management platform. You must be at least eighteen (18) years of age to use the Service.
The Returndotai service (the "Service") is a returns management platform for Shopify merchants that enables you to automate, manage, and optimize product returns and exchanges. The Service includes:
Subject to your compliance with these Terms and payment of applicable fees, Returndotai grants you a worldwide, non-exclusive, non-transferable, and revocable right to access and use the Service during the Subscription Term for your internal business purposes only.
You are responsible for:
You agree NOT to use the Service to:
"Data" means all information, content, and materials you provide or generate through the Service. You represent and warrant that:
Upon termination of your Account, you may request export of your data within fourteen (14) days. After this period, we may delete your data while retaining only what is necessary to comply with legal obligations.
All content, features, functionality, software, designs, and materials related to the Service are and remain the exclusive property of Returndotai. This includes all intellectual property rights such as copyrights, patents, trademarks, and trade secrets.
The Returndotai name, logo, and all related marks are the exclusive trademarks of Returndotai. You are not granted any rights to use these trademarks without our prior written authorization.
You agree to pay all fees associated with your selected subscription plan. Fees are typically billed monthly or annually in advance. All fees are in United States Dollars (USD) unless otherwise specified. Payment processing is handled through Shopify's billing system or our designated payment processor.
ALL PAYMENTS FOR SUBSCRIPTION FEES ARE STRICTLY NON-REFUNDABLE, NO EXCEPTIONS. This includes but is not limited to:
By subscribing to the Service, you acknowledge and agree that you will not be entitled to any refunds under any circumstances, except as may be required by applicable law.
If you believe there has been a billing error, you must notify us within thirty (30) days of the charge appearing on your statement. After this period, you waive any right to dispute the charge. We will investigate billing errors but reserve the right to make the final determination.
If any payment fails or is declined, we may immediately suspend or terminate your access to the Service without notice. You remain liable for all unpaid fees plus any collection costs, including reasonable attorney fees.
Unless either party provides written notice of non-renewal at least thirty (30) days before the end of the current Term, your subscription will automatically renew for successive periods of equal length.
Upon termination:
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. RETURNDOTAI EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
You acknowledge and agree that the Service may experience technical issues, bugs, system errors, downtime, or interruptions. This includes but is not limited to:
RETURNDOTAI SHALL NOT BE LIABLE FOR ANY DAMAGES, LOSSES, OR EXPENSES ARISING FROM SUCH TECHNICAL ISSUES, ERRORS, OR FAILURES, REGARDLESS OF CAUSE.
The Service integrates with third-party platforms including Shopify, payment processors, and shipping carriers. We do not warrant the availability, accuracy, or functionality of these third-party services. Any issues arising from third-party services are beyond our control and we assume no liability for them.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RETURNDOTAI'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE LESSER OF: (A) THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100 USD).
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RETURNDOTAI SHALL NOT BE LIABLE FOR:
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT RETURNDOTAI SHALL NOT BE LIABLE FOR ANY FINANCIAL LOSSES OR DAMAGES ARISING FROM REFUND PROCESSING ERRORS, INCLUDING BUT NOT LIMITED TO DUPLICATE REFUNDS, MULTIPLE REFUNDS, INCORRECT REFUND AMOUNTS, OR MISSED REFUNDS. SUCH ERRORS MAY OCCUR DUE TO SOFTWARE BUGS, SYSTEM MALFUNCTIONS, DEVELOPER ERRORS, THIRD-PARTY INTEGRATION FAILURES, OR OTHER TECHNICAL ISSUES. YOU ASSUME ALL RISK AND LIABILITY FOR SUCH ERRORS AND AGREE TO HANDLE ANY RESULTING FINANCIAL DISCREPANCIES DIRECTLY WITH YOUR CUSTOMERS.
These limitations reflect an allocation of risk between you and Returndotai. The limitations in this Section 10 will apply even if Returndotai has been advised of the possibility of such damages and even if any remedy fails of its essential purpose. These limitations are fundamental elements of the basis of the bargain between you and Returndotai.
You agree to defend, indemnify, and hold harmless Returndotai, its affiliates, officers, directors, employees, agents, licensors, and suppliers (collectively, "Indemnified Parties") from and against any and all third-party claims, actions, demands, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
YOU ARE SOLELY RESPONSIBLE FOR ALL CUSTOMER DISPUTES, CLAIMS, AND COMPLAINTS RELATED TO RETURNS, REFUNDS, AND EXCHANGES PROCESSED THROUGH THE SERVICE. THIS INCLUDES BUT IS NOT LIMITED TO DISPUTES ARISING FROM DUPLICATE REFUNDS, INCORRECT REFUND AMOUNTS, PROCESSING DELAYS, OR ANY OTHER SYSTEM ERRORS. RETURNDOTAI SHALL NOT BE A PARTY TO SUCH DISPUTES AND YOU AGREE TO RESOLVE THEM DIRECTLY WITH YOUR CUSTOMERS AT YOUR OWN EXPENSE.
At our option, we may assume the exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate fully with us. You may not settle any claim without our prior written consent.
By using the Service, you expressly acknowledge, understand, and agree that:
YOU EXPRESSLY ASSUME ALL FINANCIAL RISK AND LIABILITY FOR REFUND PROCESSING ERRORS. This includes:
YOU AGREE THAT RETURNDOTAI SHALL HAVE NO OBLIGATION TO REIMBURSE, COMPENSATE, OR MAKE YOU WHOLE FOR ANY SUCH ERRORS. ALL FINANCIAL LOSSES FROM REFUND PROCESSING ERRORS ARE YOUR SOLE RESPONSIBILITY.
You acknowledge that Returndotai shall not be liable for any losses, damages, or expenses arising from:
You are responsible for thoroughly testing the Service in a non-production environment before using it with live customer data and real financial transactions. You must verify that all refund processing, workflows, and integrations function correctly for your specific use case before relying on the Service for production operations.
Returndotai shall not be liable for any failure to perform its obligations under these Terms where such failure results from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Returndotai regarding the Service and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral.
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. The invalid or unenforceable provision shall be replaced with a valid, enforceable provision that most closely matches the intent of the original provision.
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
Any legal action, suit, or proceeding arising out of or related to these Terms or the Service shall be instituted exclusively in the courts located in Bengaluru, Karnataka, India. You irrevocably consent and submit to the exclusive jurisdiction of such courts and waive any objection to venue or inconvenient forum.
TO THE EXTENT PERMITTED BY LAW, BOTH PARTIES HEREBY WAIVE THEIR RIGHT TO A JURY TRIAL IN CONNECTION WITH ANY DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE.
We reserve the right to modify these Terms at any time in our sole discretion. We will notify you of material changes via email at least thirty (30) days before the changes take effect. Your continued use of the Service after the effective date constitutes your binding acceptance of the modified Terms. If you do not agree to the modified Terms, you must immediately cease using the Service.
No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. Returndotai's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms or your rights hereunder, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms at any time without notice or consent. Any attempt by you to assign these Terms without our consent will be null and void.
The following sections shall survive termination of these Terms: Fees and Payment (Section 7), Intellectual Property Rights (Section 6), Warranties and Disclaimers (Section 9), Limitation of Liability (Section 10), Indemnification (Section 11), Merchant Responsibilities and Risk Allocation (Section 12), Governing Law and Jurisdiction (Section 15), and any other provisions that by their nature should survive.
If you have questions, concerns, or requests regarding these Terms, please contact us:
BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. YOU FURTHER ACKNOWLEDGE THAT THESE TERMS REPRESENT THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN YOU AND RETURNDOTAI AND SUPERSEDE ANY PRIOR PROPOSALS, ORAL OR WRITTEN, AND ANY OTHER COMMUNICATIONS BETWEEN YOU AND RETURNDOTAI RELATING TO THE SUBJECT MATTER OF THESE TERMS.
END OF TERMS OF SERVICE
