Terms of Service

1. ACCEPTANCE OF TERMS

By clicking "I Agree to Returndotai's Terms of Service" or by accessing or using the Returndotai Service (as defined below), you ("You," "Your," or "Merchant") agree to be bound by these Terms of Service (the "Terms"). If you do not agree to these Terms or the Privacy Policy, you may not access or use the Service.

"Returndotai," "we," "us," or "our" refers to the service provider of the returns management platform. You must be at least eighteen (18) years of age to use the Service.

2. DESCRIPTION OF SERVICE

The Returndotai service (the "Service") is a returns management platform for Shopify merchants that enables you to automate, manage, and optimize product returns and exchanges. The Service includes:

• A merchant dashboard for managing return requests and policies
• A customer-facing returns portal for your end-customers
• Automated workflows for returns processing, exchanges, and refunds
• Integration with Shopify and third-party carriers
• Analytics and reporting features

3. LICENSE AND ACCESS

3.1 Grant of License

Subject to your compliance with these Terms and payment of applicable fees, Returndotai grants you a worldwide, non-exclusive, non-transferable, and revocable right to access and use the Service during the Subscription Term for your internal business purposes only.

3.2 Account Management

You are responsible for:

• Maintaining the confidentiality of your Account credentials
• All activities that occur under your Account
• Ensuring only authorized users access your Account
• Promptly notifying us of any unauthorized access

4. PROHIBITED USES AND RESTRICTIONS

You agree NOT to use the Service to:

• Violate any applicable laws, regulations, or third-party rights
• Upload content that infringes intellectual property rights
• Transmit viruses, malware, or other harmful software
• Reverse engineer, decompile, or disassemble the Service
• Resell, sublicense, or transfer the Service to third parties
• Interfere with or disrupt the Service or servers

5. DATA AND CONTENT

5.1 Your Data

"Data" means all information, content, and materials you provide or generate through the Service. You represent and warrant that:

• You own or have all necessary rights to the Data
• The Data does not infringe third-party intellectual property rights
• You have obtained all necessary consents for data collection
• Your Data collection complies with all applicable laws

5.2 Data Retention and Deletion

Upon termination of your Account, you may request export of your data within fourteen (14) days. After this period, we may delete your data while retaining only what is necessary to comply with legal obligations.

6. INTELLECTUAL PROPERTY RIGHTS

6.1 Returndotai Intellectual Property

All content, features, functionality, software, designs, and materials related to the Service are and remain the exclusive property of Returndotai. This includes all intellectual property rights such as copyrights, patents, trademarks, and trade secrets.

6.2 Trademarks

The Returndotai name, logo, and all related marks are the exclusive trademarks of Returndotai. You are not granted any rights to use these trademarks without our prior written authorization.

7. FEES AND PAYMENT

7.1 Subscription Fees

You agree to pay all fees associated with your selected subscription plan. Fees are typically billed monthly or annually in advance. All fees are in United States Dollars (USD) unless otherwise specified.

7.2 No Refunds

All payments are non-refundable except as expressly provided in these Terms or required by law.

8. TERM AND TERMINATION

8.1 Subscription Term

Unless either party provides written notice of non-renewal at least thirty (30) days before the end of the current Term, your subscription will automatically renew for successive periods of equal length.

8.2 Effect of Termination

Upon termination:

• Your right to access and use the Service immediately terminates
• All unpaid fees become immediately due
• You have fourteen (14) days to export your data before deletion

9. WARRANTIES AND DISCLAIMERS

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. RETURNDOTAI DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RETURNDOTAI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM.

11. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Returndotai from any third-party claims, damages, liabilities, and expenses arising from your use of the Service, breach of these Terms, or violation of any law or third-party rights.

12. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be resolved exclusively in the courts located in Bengaluru, Karnataka, India.

13. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms at any time. We will notify you of material changes via email at least thirty (30) days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms.

14. CONTACT US

If you have questions, concerns, or requests regarding these Terms, please contact us:

• Email: privacy@returndotai.com
• Support: support@returndotai.com
• Website: https://www.returndotai.com