Privacy policy

1. INTRODUCTION

Your privacy is important to us. Returndotai ("we," "us," or "our") is committed to protecting your personal information and being transparent about how we collect, use, and share it. This Privacy Policy describes our practices regarding personal data collected through our returns management platform for Shopify merchants (the "Service").

BY USING THE SERVICE, YOU AGREE TO THIS PRIVACY POLICY. IF YOU DO NOT AGREE, PLEASE DO NOT USE THE SERVICE.

2. SCOPE AND APPLICATION

This Privacy Policy applies to personal information we collect and process through:

• Our website at https://www.returndotai.com
• Our Shopify application and merchant dashboard
• Our APIs and related services
• Customer-facing returns portals hosted by us

3. INFORMATION WE COLLECT

3.1 Information You Provide Directly

We collect information that you provide when you:

3.2 Information Collected Automatically

When you use our Service, we automatically collect:

• IP address and location information
• Browser type, version, and language preferences
• Device information (operating system, mobile carrier)
• Pages visited, links clicked, and features used
• Cookie identifiers and similar tracking technologies

4. HOW WE USE YOUR INFORMATION

4.1 To Provide and Maintain the Service

• Create and manage your Merchant account
• Process subscription payments and billing
• Facilitate returns processing and exchanges
• Provide customer support

4.2 To Improve and Develop Our Services

• Analyze usage patterns and trends
• Develop new features and functionality
• Create aggregated, anonymized analytics

5. HOW WE SHARE YOUR INFORMATION

WE DO NOT SELL YOUR PERSONAL INFORMATION TO THIRD PARTIES.

We may share your information with:

5.1 Service Providers

Third-party vendors who help us provide the Service:

• Cloud hosting providers
• Payment processors
• Email delivery services
• Analytics providers

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver relevant content. You can control cookies through your browser settings.

7. DATA SECURITY

We implement industry-standard security measures to protect your personal information:

• Encryption in transit (TLS/SSL) and at rest
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Employee training on data protection

8. YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Receive your data in a structured format
• Opt-out: Unsubscribe from marketing communications

9. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence. We implement appropriate safeguards including Standard Contractual Clauses to protect your data during international transfers.

10. CHILDREN'S PRIVACY

Our Service is not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe your child has provided us with personal information, please contact us immediately at privacy@returndotai.com.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we make material changes, we will notify you via email or post a notice on our website. Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

12. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: privacy@returndotai.com
• Support: support@returndotai.com
• Website: https://www.returndotai.com